Reaching the customer even faster AERZEN Service technician In order to meet the increasing requirements for bespoke customer support, AERZEN has employed six new service technicians and implemented the service planning software “GeoMap”. Thanks to the planning software, Geomap, the assignments of the AERZEN service technicians can now be better coordinated – for greater speed and availability.The worldwide demand for original AERZEN service increases from year to year: in the past, the main tasks of the AERZEN After Sales teams largely involved commissioning or general overhaul of AERZEN machines, but today, additional support is increasingly being requested. The number of machines being supported via maintenance contracts has doubled in the last five years. Such contracts can include anything from a yearly visit, right up to an “all-round-package” inclusive of 24/7-emergency service. In order to ensure that this service can be promptly delivered, AERZEN has employed and specially trained six new service technicians since August. For optimal planning and co-ordination of the activities of service technicians in the worldwide technical field service, AERZEN After Field Service has additionally implemented the planning software, GeoMap, in June. This system offers a clear geographic presentation of the locations of AERZEN machines, customers and assembly assignments. In case of emergencies, this is a great help, as AERZEN management of assembly assignments can immediately identify which service technician is in the vicinity and able to offer corresponding support. In terms of speed and availability of the service technicians, AERZEN has thus taken a significant step forward. Six new service technicians are for AERZEN.
New manager Process Gas Division (PGD) After nearly 30 years of successful work as Managing Director for Aerzen U.S.A., Pierre Noack is coming back to Germany. From 1st October 2015, he will take over the management of the Process Gas Division of AERZEN, and will be responsible for all process gas activities within Germany and world-wide AERZEN competence centres.
60th anniversary of Aerzen Belgium On the occasion of the company’s 60th anniversary, Aerzen Belgium had invited customers, suppliers, employees and their families to a party. With its theme “The Future is Now”, guests at the party had an opportunity to experience time travel. Passing machines from different decades, the path led right up to the present day, when AERZEN has been able to achieve what, until recently, was still a vision of the future. Since its beginnings back in 1955, Aerzen Belgium has expanded several times in respect of office space as well as personnel. Today, the warehouse and workshop extend to 2,000 square metres, and the team consists of 27 employees who provide an extensive range of after-sales services.
Two re-certifications for AERZEN Hungary AERZEN HUNGÁRIA KFT. has had success on two occasions with re-certifications this year. On 18th March 2015, TÜV Rheinland carried out a re-certification audit concerning ISO 9001:2008. With the complete inspection of the company taking place every three years, the auditors inspected the main areas of sales, production, planning and after sales service. Quality management was also checked and received high praise. The renewal of the welding certificates then followed on 14th May 2015. After these two successes, AERZEN Hungary now aims to achieve the ASME-certification in order to meet American requirements as well.
Powerful Trio for Japan! Aerzener Maschinenfabrik GmbH, and its subsidiary Aerzen Turbo, concluded a distributor agreement with the well-known company Ebara Jitsugyofor the Japanese market in March of this year. The co-operation primarily covers the Japanese wastewater market, as well as sales and service of AERZEN turbo blowers. For further information, please visit: www.ejk.co.jp
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More service for South Africa AERZEN has taken over the management of Airgas Compressors in Johannesburg, South Africa and established a new service subsidiary in Durban on 1st June 2015. As a result of this local support, customers in the South African province of KwaZulu-Natal, as well as those in Mozambique and Mauritius, save on transport costs, because repairs and servicing of blowers and compressors are now effected at site. The new entity is led by Earl Houson and Patrick Clothier. “Thanks to Airgas Compressors’ work, AERZEN already has an excellent reputation in Sub-Saharan Africa. By expanding our local portfolio and service, we will continue to grow“, according to manager Klaus-Hasso Heller.
