You spoke the truth Customer satisfaction analysis 2014/2015 Your opinion is important to us! Therefore, at the end of 2014, we asked customers to participate in a customer satisfaction analysis for Germany, Austria, Switzerland and Sweden. Importance of services which provide total customer satisfaction Total customer satisfactionThanks to the large response, we gained a representative survey, based on 699 telephone interviews. This survey included the key aspects of overall satisfaction, total loyalty and value creation by AERZEN. The survey revealed that about 80 percent of our customers are satisfied with our general range of services. 81.5 percent of those surveyed classified AERZEN as a loyal partner. All business divisions were mainly assessed as positive. We are especially glad about the evaluation of our performance ranges ”products” and “field service” which had been judged as the most important divisions by our customers. These divisions received a very positive rating. However, we still cannot be satisfied with these results. It is mandatory for us to go into greater detail, and to shed light on the background to these assessments. Looking at the questions and responses regarding the individual divisions, a differentiated picture has emerged. The importance of the performance of each individual division from the customer’s perspective plays a key role and often shows optimisation potential. Thanks to initial improvement measures, the delivery times of standard blowers and compressors have been reduced. In addition, the new project “AERZEN Performance” ensures the optimisation and acceleration of internal processes. In the future, we will report about its progress at this point. The customer satisfaction analysis has provided us with important new insights. An absolute priority will be to offer our customers smooth co-operation. In order to achieve this, AERZEN needs to act in a more customer-oriented way. Direct discussions with our customers are essential! We appreciate and thank you for your willingness to support us. Please maintain a dialogue with us!
Expanded customer support In order to expand the support that we provide to our end users in the wastewater domain, AERZEN has hired three new sales and service employees for our sales offices “Nord“ (Walsrode), “West“ (Velbert) and “Mitte/Süd“ (Kahl and Elchingen). These three colleagues will be responsible for contacting our end users and supporting them in case they have any sales-related questions, or questions about our services. In order to be prepared for this, the new colleagues completed a training programme between mid-March and the end of April, where they learned about the comprehensive service product portfolio, as well as about internal processes, procedures and contact partners within AERZEN after-sales service
New management at Aerzen Turbo Robert Janson, who started as Technical Manager at Aerzen Turbo in March 2015, was appointed as the new Managing Director of Aerzen Turbo in Korea on 1st June 2015. He succeeds Steve Won, who has begun his well-deserved retirement. Janson has many years of experience in managerial positions in mechanical engineering, as well as in international trading companies. In addition, Stephan Brand, Director Turbo Business in the head office, was appointed to the management of Aerzen Turbo, in order to strengthen international team-work.
The first children’s book about AERZEN Hamelin’s art school under the responsibility of artist Natalia Ovodkova contacted AERZEN some months ago, asking whether the school may create a book about the company. AERZEN was happy to support this request. Children and young people between 5 and 14 years have been painting ambitiously for many weeks now. AERZEN photos and brochures have served as a useful guide for the young artists. An exciting story will arise around the photos. Visiting AERZEN on 19th March helped the talented youngsters to gather many live impressions. The book is expected to be published in autumn 2015.
Aerzen North Africa LLC founded After a long and successful co-operation with Promotrade as our representative for the Egyptian market, AERZEN has had a new subsidiary in North Africa since February of this year: this is Aerzen North Africa LLC which is based in Cairo, and is a subsidiary of Aerzen International Sales GmbH, which holds 90 % of the shares in the company, with Promotrade holding the other 10 % of the shares.At present, the team consists of five employees and is responsible for Egypt, Libya, Sudan, Eritrea, Lebanon and Jordan.
New rotary lobe compressors for negative pressure applications Rotary lobe compressors in the successful Delta Hybrid series are now available in the new “E type” construction for a pressure range of up to -700 mbar. As conventional positive displacement blowers are limited to a maximum differential pressure of -500 mbar, expensive vacuum pumps had to be used for lower pressure ranges. The new E-series remedies this situation, reduces costs and opens up new application possibilities in the field of vacuum conveying - for example in foodstuff technology, plastic granulate pneumatics and in the chemical industry. The advantages for the operator include reduced investment costs, higher energy efficiency and greater flexibility.
