AERZEN is very well positioned Customer Satisfaction Survey Eastern Europe Customer opinions are valuable and extremely important to us. We have therefore asked a significant group of customers in Eastern Europe to participate in a customer satisfaction survey. Thanks to the great response, a representative survey with 300 customers from the Czech Republic, Hungary, Poland, Romania, Russia and Slovakia was carried out. During this survey, both overall satisfaction and loyalty, as well as the individual performance characteristics in the different value-added areas of AERZEN, were recorded. The results are based on a points system (0-100), from which action needs were derived to further improve our performance. General assessment“How satisfied are you with AERZEN?” This question was answered with 84 points, i.e. with “very satisfied.” When asked about long-term overall loyalty, 85 percent of the customers surveyed rated us as a very loyal and future-proof partner - pleasing results that nevertheless point to potential for improvement. We’ll deal with it!Evaluations of the various value-added areasThe most important results from the Customer Satisfaction Survey Eastern EuropeThese very good ratings should not be a reason for us to be inactive. This is because, as is so often the case, it is crucial to go into more detail and to examine the individual value-added areas and performance criteria carefully. Because customer satisfaction and loyalty are directly related to the importance of the individual service areas. The performance criteria “products” and “field service” are the most important areas of evaluation for our customers. We are pleased that we can record very good results there in particular (almost 90 points). In other key areas such as “local headquarters”, “quotation preparation”, “order processing” and “delivery service”, the assessment was consistently positive (between 83 and 87 points). Even though “complaint management” only plays a subordinate role, the evaluation gives us a clear signal. Here we will improve.Consequences and further actionOur customers have told us that we are already very well positioned in Eastern Europe. Nevertheless, we are constantly working on our performance, which we intend to further improve, especially with regard to the criteria “after sales service” and “complaint management”. These very customer-oriented parameters are decisive for customer-oriented cooperation.This is what we want to achieveThis year’s customer satisfaction analysis has provided us with clear insights. Despite the good values, we were shown where optimisation measures are necessary. We now have to do our homework, interpret the feedback and translate it into initial measures. Our main objective is to offer our customers a cooperation which is smooth and more effective in terms of both time and cost.
AERZEN is World Market Leader Big thumbs-up from Wirtschaftswoche: In a study, the renowned German business magazine has found out that AERZEN is the world market leader 2020 in the field of “Positive Displacement Blowers and Screw Compressors”. The economist Prof. Christoph Müller, from the University of St. Gallen in Switzerland, has developed a robust assessment procedure for the magazine, on the basis of which he draws up a list of world market leaders every year. Wirtschaftswoche published a tabular overview of the 450 companies with turnover and sectors in which they dominate in a special issue dated 14 October 2019.
“Star of Product” for AERZEN Delta Hybrid Aerzen China received the award “Star of Product” for the rotary lobe compressor Delta Hybrid at the 14th International Water Conference in Qingdao, China. The event took place from 25 to 28 June 2019. A total of 20 companies were nominated for the award. AERZEN won due to the outstanding performance, reliability and economical energy consumption of the Delta Hybrid. Lang Weiguo, Sales Director Aerzen China, accepted the award on behalf of the company. Tony Chien, Sales Manager Aerzen China for the water industry, gave a lecture on energy savings and new developments in blowers for wastewater treatment. Aerzen China participated for the second time in the water conference in Qingdao and has already confirmed its participation for the next year. More than 2,500 participants showed great interest in the company’s energy-saving solutions and products. The China Association for Science and Technology and the Qingdao Municipal People’s Government are the hosts of the event.
Aerzen Turbo Korea successfully validated for US-American CTPAT programme Thanks to the successful re-validation of Aerzen Turbo Korea as a foreign supplier, Aerzen USA can continue its participation in the CTPAT programme. CTPAT, which is the Customs Trade Partnership Against Terrorism, is intended to strengthen international supply chains and improve border security in the United States. Every four years the re-validation of a supplier abroad becomes necessary, in this case Aerzen Turbo Korea. Aerzen USA has been participating in this programme since 2016, which brings considerable advantages for the import of goods. For example, CTPAT members are subject to fewer customs inspections and waiting times at the border for the import of products are reduced.
Craig Russell leads the Middle East and Africa At the beginning of September 2019, Craig Russell took over as Managing Director of Aerzen Gulf and Head of the Middle East & Africa. Born in Scotland, he will lead the AERZEN Group in the Middle East and Africa from Dubai and sees great potential in the region: “Taking over responsibility for the Middle East and Africa is a privilege for me,” says Russell. “The emerging markets generally offer us numerous opportunities, and this region is definitely already very successful. I support many of the initiatives that have already been launched, such as the expansion into East and West Africa and the development of local production.” Russell has lived with his wife and two children in Dubai for many years, where he initially worked for American and Japanese family businesses in the food processing and packaging industries and later was responsible for the restructuring and sale of engineering companies.
New Head of Supply Process Gas Walter Reiter has taken over the global management of Supply Process Gas at AERZEN and succeeds Pierre Noack. Reiter has over 30 years of experience in management positions in German plant and mechanical engineering companies.
New Head of After-Sales Björn Heuer took over the management of After-Sales from Bernd Brakemeier on September 1, 2019. With more than 25 years of professional experience, including time as service engineer and product manager for Delta Blower and Delta Hybrid, he has extensive practical experience as well as in-depth product and application knowledge. For the past five years he has been responsible for the After-Sales Field Service division.
